User survey results

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Overview of the respondents:

• 68.97% male
• 27.59% female
• 3.45% no specification

• Average age 44 years old

The results of this survey were assessed and verified by Heijkants & Offereins Netwerk Notarissen in Oosterhout (Nb). Below we have listed the average rating per main section along with a summary, based on the responses. If you would like to read through the original survey  click on this page.

 

Installation and use
1. The average score and final verdict on installation.
2. The average score ad final verdict on use.
Settings
3. The average score and final verdict on setting options.
Safety options
4. The average score and final verdict on the safety options.
Explanation and support
5. The average score and final verdict on the explanation.
6. The average score and final verdict on support.
YourSafetynet home
7. The average score and final verdict on YourSafetynet home.

 

User responses

The responses listed below are just a snapshot of the submissions. We were given consent to publish the responses listed below.

• "It's an excellent system to prevent children visiting certain sites, and to be able to surf securely on the internet." - Carmen
   
• "A user-friendly product." - de Rond family
   
• "Overall, a must; certainly as you solved our problems nicely." - Gerard Kamp
   
• "YourSafetynet is very easy to use."
   
• "We are delighted this exists. We've managed to keep our daughter out of harm's way and the computer automatically switches itself off if you've set it up that way. Would recommend this to everyone with growing children. Fantastic!” " - Petra Cosse
   
• "Good product, explains to children why it's necessary and what the benefits are. Avoid arguments about being online too long as that's no longer possible." - Rene Elling
   
• "The option: the computer closes itself down automatically if YourSafetynet is being obstructed, which I think is very handy." - Myrte van der Plas
   
• "An excellent program that allows children secure internet access. You can check which sites they visit etc." - Danny van Calsteren
   
• "First program I've found that does what it promises !!!" - Dennis
   
• "I'm pleased I installed it on my PC, children can't be protected enough when surfing the net." - Frank Vromans
   
• "I think YourSafetynet is an excellent special 'filter provider' alternative." - P.C. Spuijbroek
   
• "Customer friendly, fast, clear, manageable, very user friendly and proactive. I'm very satisfied with the program, and I find it a great comfort that it's on the PC and works well. I'm also really pleased with the customer service. There's always a proactive approach to problem solving, very clear explanations." - Rianne Heijtink
   
• "I've only just started usingYourSafetynet but I like it." - Jan Broeders
   
• "Good internet protection that's very straightforward" - Pieter
   
• "Clear explanations, short and sweet; so thankfully no complicated handbooks. Finally a product that ensures my children can surf safely and play games, chat and Hyve safely. The time settings work very well. In addition, very easy to use and manage; you don't need to be IT literate in order to grasp the program." - Angela van Gils
   
• "YourSafetynet provides the easy option in making children's computer use safer and restricting user times. This means there are no more arguments about how long someone has been on the computer. In a family of four that's a great help."
   
• "I won't (yet) give it a 10, as I've only just installed the program and I don't yet know what we'll come up against. But uptil now I think it's fantastic, exactly what I was looking for!  YourSafetynet is just the filter you need in protecting your children against all the wrongdoings that you can come across online. You can also really prevent computer addiction with this program. One advantage is that you can set up all the filters just as you please." - B. Hoekema
   
• "It does what it says, blocks what needs to be blocked and time limits aren't exceeded. In short, I'm very satisfied with it." - J. Brouwer

 

User suggestions and comments

Various suggestions, comments and queries were fed back to us. A large number of these concerned licences, and their use. We immediately processed these suggestions as best we could via our new website and software improvements.

• It is unclear how and when updates are made.
  YourSafetynet: Full, automatic updates are made each month. 
   
• When extending the licence I apparently downloaded a new licence which meant I had to reconfigure all the settings.  
  YourSafetynet: Upon reinstallation of YourSafetynet everything is reset. It's now possible to reactivate YourSafetynet, whereby all the settings are retained. 
   
• Bought a new licence but I couldn't activate the new licence at all. I ended up having to uninstall and reinstall to be able to activate.
  YourSafetynet: When you buy a new licence it can only be inputted once the old one has expired. If you are extending a licence its duration is automatically updated. In a future update the option to change the licence in the settings will be added.  
   
• In Windows 7 the installation text was only partially legible. The installation was completed with much difficulty.YourSafetynet: This was a screen resolution problem which has since been resolved.
   
• I don't use the time limits, which means I have to set everything manually at 24 hours a day. It would be handy to be able to enable an 'everything unlimited' button (or something similar. YourSafetynet: This will be added to a future update. 
   
• Can still access unwelcome sites when Explorer is opened quickly. Also at times when I instructed the contrary. YourSafetynet: This was an error that has been resolved.  
   
• If you have visited a website such as hotmail.com for which you've set a time limit the time just continues when you leave that site.
  YourSafetynet: This error occurred in exceptional situations and has since been resolved.
   
• Had numerous problems as for a very long time the playing of games didn't run at the expense of the set time. In my opinion this took far too long. The helpdesk response was good I thought. YourSafetynet: This was mainly a problem for 64 bit MS Windows versions. Now there is also the option to personally add software to the filters, just as you can with websites.  

 

YourSafetynet explanation

We haven't posted all the responses as many overlapped, or we didn't gain permission to publish them. The majority of the suggestions concerned extending and registering the free 30 day trial version of YourSafetynet home. These comments and suggestions have in the meantime been carried out, which in turn has considerably simplified the extension process.